T&Cs - Policies - Code of Conduct

T&Cs / Policies / Code of Conduct

GROUP CLASSES – TERMS AND CONDITIONS

COURSE FEES
1. Fees are payable in advance. They are not subject to VAT.
2. Course fees do not include textbooks, which are required for Progress Courses. Please contact reception or see our website for details of how to order these.
3. We regret that payment of fees in instalments is not accepted.
4. Class numbers are limited: please note that we operate on a first come, first served basis and to secure your place you should enrol and pay for your course as early as possible. Where we have not received a payment within 3 working days of a provisional enrolment and request for payment in writing from the reception, we reserve the right to cancel the enrolment and re-open the class place to other students. In the event of an unforeseen delay, please contact Reception directly to discuss the issue.
5. To be entitled to the Early Bird discount, you must confirm your enrolment with the Reception before 5:30 on the Early Bird deadline date. New students may do this by submitting a pre-enrolment form or returning a completed enrolment form that has been sent to them by Reception. Returning students may do this by completing the online pre-enrolment form, or contacting a member of the reception team by phone or email. Full payment must be received within 3 working days, as per condition 4 above.
6. Students whose course fees will be paid by their employer on invoice should arrange an official written confirmation that their employer accepts the charges (a P.O. or similar, with full billing information), to the address reception@afmanchester.org. An invoice will be issued upon presentation of this confirmation.
7. Enrolment fees include membership to the Alliance Française de Manchester (hereafter AFM) library and cultural centre for one year, and access to the "Zone Etudiant" online portal for the duration of your course, both effective from the date of enrolment.

COURSE POLICY
8. A free level consultation service is provided by the AFM by appointment to help you decide which course is best for you. We strongly recommend that you follow the advice given and we reserve the right to refuse an enrolment where we believe that a student is enrolling at an unsuitable level.
9. If you believe your class level is not right after you have attended your first class, please talk to or send an email to your teacher. If they agree, you should then contact the reception to check for availability on the other class(es) suggested by your teacher. You can swap levels up to the end of the 2nd class for 10-week courses and up to the end of the 1st class for 5- or 4-week classes.
10. Actual class duration depends on the number of students enrolled as stipulated on our website and/or brochures. Class duration may alter subject to enrolment numbers until the third class of the course, after which it will not change.
11. Distance-learning classes are conducted via Zoom. For best experience, we recommend connecting via the app and using a computer (rather than a tablet or phone), with a headset equipped with microphone, and a webcam (which may be integrated or external).
12. For online classes, in order to facilitate an interactive course experience, we request that you activate your camera and microphone. If there are any circumstances which make this difficult for you, please get in touch with us in advance of the start of the class.
13. ‘Class swaps’ to another class of the same level and format are permitted twice per course session, subject to availability. If you would like to organise a swap, please make a request to the reception, at the latest one day in advance of the class you would like to attend. You must await their confirmation that the swap can go ahead before you can attend.
14. The AFM is closed for 2 weeks at Christmas and 1 week at Easter. Unless otherwise specified, classes which fall on Bank Holidays will be rescheduled on another weekday.
15. If a teacher is unable to attend a class due to illness or personal circumstances, or if they are unable to conduct a distance-learning course due to an equipment or internet failure on our part, we will always do our best to allocate a substitute at the original class time. Where this is not possible, we reserve the right to reschedule the class to another time.
16. For classes scheduled to be held at the premises, we reserve the right to move the course online should this become necessary due to health recommendations or a worsening local health situation.

REFUND REQUESTS AND CREDIT NOTES
17. We require a minimum number of enrolments in order to open a class. Fees will be refunded in full if a course is cancelled or closed due to an insufficient level of enrolment.
18. Students are advised to examine their personal commitments before enrolling. Tuition fees are refundable only if requested in writing to reception@afmanchester.org at least 3 working days before the day of the first class of the course. The following charges will apply: 20% of the total course fee if the written request is received more than 6 working days before the course starts, 50% if the request is received after this.
19. Credit notes for the full course fee (valid for the following two sessions only) may be issued at management’s discretion if requested in writing to reception@afmanchester.org at least 3 working days before the day of the first class of the course.
20. No total or partial refund can be granted for classes not attended or in the case where a student wishes to stop mid-way through a course session. The AFM cannot accept any responsibility for unforeseen changes in students’ circumstances (family, employment, health, etc.) that may prevent attendance.
21. For Distance learning classes, no total or partial refund can be granted for courses where the student’s technical equipment fails or is inadequate, or their internet connection becomes inadequate part-way through a course or after the course has begun. Students are advised to check that they have all the necessary equipment and a suitable internet connection before the course begins.

GENERAL
22. When visiting or attending a class at our premises, in the event of non-respect of our special Covid-19 health and safety procedures, in order to protect our staff and students, we reserve the right to ask you to leave immediately, to revoke your enrolment without refund and to refuse future admission to the premises. The appeals process is the same as for our Code of Conduct (see point 21 below). In the event of non-observance, we can take no responsibility for your health and safety.
23. Our teachers have signed contracts with the AFM which do not allow them to teach privately students who have first been introduced by the Alliance. We ask that our students respect this policy.
24. The AFM reserves the right to refuse an enrolment or to revoke an enrolment without refund in the event of non-respect of our Code of Conduct (available further down on this page).

Any person who is expelled shall have the right of appeal BUT the notice of appeal:
a) shall be in writing and shall be delivered by either recorded delivery post or electronic mail and either case addressed to the Managing Director at the Alliance Française de Manchester within seven days of the expulsion;
b) shall set out the grounds on which the appeal is based.
The notice and the ground will be considered by two members of the Board within seven days of receipt and their decision notified within seven days thereafter. Such decision shall be final.
25. The Alliance Française de Manchester reserves the right to refuse or revoke an enrolment where false information has been provided by the client.
26. In the event of an incident beyond our control (“a force majeure event”) which forces closure of the Alliance Française de Manchester or prevents us from operating remotely, we will endeavour to replace the classes with a suitable alternative to the best of our ability, but where this is not possible, we reserve the right to cancel any courses scheduled for the days concerned, without refund. A force majeure event includes any acts, events, non-occurrence, omission or accident beyond the reasonable control of Alliance Française de Manchester and includes in particular (without limitation) the following:

  • Strikes, lockouts or other industrial action
  • Civil commotion, riot, invasion, terrorist attack or threatened terrorist attack (whether declared or not), threat or preparation for war
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
  • Road closures or disruptions preventing access to the Alliance Française de Manchester premises
  • Impossibility of the use of the public or private telecommunications networks
  • A recommendation by the relevant authority such as the Met Office, emergency services or local authorities
  • Any injunction against Alliance Française de Manchester

To the extent that it is possible, such cancellations will be advertised on the Alliance Française de Manchester website or otherwise communicated to the students concerned.

27. Students are responsible for their own property while on the premises. The Alliance Française de Manchester cannot take responsibility for any loss or damage to personal effects.
28. Any complaint or commendation about a course can be made in writing to the Course Director (courses@afmanchester.org).

29. Payment of the enrolment fees indicates that you agree to the terms and conditions in force at time of payment; we invite you to read these carefully as they may have changed since your last enrolment.

Revised : 17/08/2021


DATA PROTECTION POLICY

1. PURPOSE OF THE POLICY

1.1 The Alliance Française de Manchester is committed to complying with privacy and data protection laws including:
(a) The GDPR;
(b) The Data Protection Act 2018
(c) The Privacy and Electronic Communications Regulations (2003) and any successor or related legislation, including without limitation, E-privacy Regulation 2017/003; and
(d) All other applicable laws and regulations relating to the processing of personal data and privacy, including statutory instruments and, where applicable, the guidance and codes of practice issued by the Information Commissioner’s Office (ICO) or any other supervisory authority.
1.2.This policy sets out what we do to protect individuals’ personal data.
1.3.Anyone who handles personal data in any way on behalf of the Alliance Française de Manchester must ensure that we comply with this policy. Section 3 of this policy describes what comes within the description of “personal data”. Any breach of this policy will be taken seriously and may result in disciplinary action or more serious sanctions.
1.4.This policy may be amended from time to time to reflect any changes in legislation, regulatory guidance or internal policy decisions.

2. ABOUT THIS POLICY

2.1. The types of personal that we may handle include details of: private individuals being registered as members or enrolling on courses, individuals vising events organised by us or where we have participate in the organisation of events, individuals who have signed up to our mailing lists, individuals who have requested a translation service and the documents for translation.
2.2. The data protection officer is the data protection officer at Alliance Française de Manchester and is responsible for ensuring compliance with the Data Protection Act 2018 and with this policy. Any questions about this policy should be referred in the first instance to the data protection officer who can be contacted at admin@afmanchester.org or on 01612367117.

3. DEFINITIONS OF DATA PROTRECTION TERMS

3.1. The following terms will be used in this policy and are defined below:
3.2. Data Subjects include all living individuals about whom we hold personal data, for instance an employee, a student, an attendee at a cultural event or a translation client. A data subject need not be a UK national or resident. All data subjects have legal rights in relation to their personal data.
3.3. Personal data means any information relating to a living person who can be identified directly or indirectly from that information (or from that information and other information in our possession). Personal data can be factual (such as a name, address or date of birth) or it can be an opinion (such as a performance appraisal). It can also include an identifier such as an identification number, location data, an online identifier specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person.
3.4. Data Controllers are the people who, or organisations which, decide the purposes and the means for which any personal data is processed. They have a responsibility to process personal data in compliance with the Legislation. The Alliance Française de Manchester is the data controller of all personal data that we manage in connection with our work and activities.
3.5. Data Processors include any person who processes personal data on behalf of a data controller. Employees of data controllers are excluded from this definition but it could include other organisations such as website hosts, fulfilment houses or other service providers which handle personal data on our behalf.
3.6. European Economic Area includes all countries in the European Union as well as Norway, Iceland and Liechtenstein.
3.7. ICO means the Information Commissioner’s Office (the authority which oversees data protection regulation in the UK).
3.8. Processing is any activity that involves use of personal data, whether or not by automated means. It includes but is not limited to:
(a) collecting;
(b) recording;
(c) organising;
(d) structuring;
(e) storing;
(f) adapting or altering;
(g) retrieving;
(h) disclosing by transmission;
(i) disseminating or otherwise making available;
(j) alignment or combination;
(k) restricting;
(l) erasing; or
(m) destruction of personal data.

3.9. Sensitive Personal Data includes information about a person’s:
(a) racial or ethnic origin;
(b) political opinions;
(c) religious, philosophical or similar beliefs;
(d) trade union membership;
(e) physical or mental health or condition;
(f) sexual life or orientation;
(g) genetic data;
(h) biometric data; and
(i) such other categories of personal data as may be designated as “special categories of personal data” under the legislation.

4. DATA PROTECTION PRINCIPLES

4.1. Anyone processing personal data must comply with the six data protection principles set out in the Data Protection Act 2018. We are required to comply with these principles (summarised below), and show that we comply, in respect of any personal data that we deal with as a data controller.
4.2. Personal data should be:
(a) Processed fairly, lawfully and transparently;
(b) Collected for specified, explicit and legitimate purposes and not further processed in a way which is incompatible with those purposes;
(c) Adequate, relevant and limited to what is necessary for the purpose for which it is held;
(d) Accurate and, where necessary, kept up to date;
(e) Not kept longer than necessary; and
(f) Processed in a manner that ensures appropriate security of the personal data.

5. PROCESSION DATA FAIRLY AND LAWFULLY

5.1. The first data protection principle requires that personal data is obtained fairly and lawfully and processed for purposes that the data subject has been told about. Processing will only be lawful if certain conditions can be satisfied, including where the data subject has given consent, or where the processing is necessary for one or more specified reasons, such as where it is necessary for the performance of a contract.
5.2. To comply with this principle, every time we receive personal data about a person directly from that individual, which we intend to keep, we need to provide that person with “the fair processing information”. In other words we need to tell them:
(a) the type of information we will be collecting (categories of personal data concerned);
(b) who will be holding their information, i.e. the Alliance Française de Manchester including contact details and the contact details of our Data Protection Officer;
(c) why we are collecting their information and what we intend to do with it, for instance to process donations, fulfil a contract or sent them mailing updates about our activities;
(d) the legal basis for collecting their information (for example, are we relying on their consent, or on our legitimate interests or on another legal basis);
(e) if we are relying on legitimate interests as a basis for processing what those legitimate interests are;
(f) whether the provision of their personal data is part of a statutory or contractual obligation and details of the consequences of the data subject not providing that data;
(g) the period for which their personal data will be stored or, where that is not possible, the criteria that will be used to decide that period;
(h) details of people or organisations with whom we will be sharing their personal data;
(i) if relevant, the fact that we will be transferring their personal data outside the EEA and details of relevant safeguards; and
(j) the existence of any automated decision-making including profiling in relation to personal data.

5.3. Where we obtain personal data about a person from a source other than the person his or herself, we must provide that individual with the following information in addition to that listed under 5.2 above:
(a) the categories of personal data that we hold; and
(b) the source of the personal data and whether this is a public source.

5.4. In addition, in both scenarios, (where personal data is obtained both directly and indirectly) we must also inform individuals of their rights outlined in section 9 below, including the right to lodge a complaint with the ICO and the right to withdraw consent to the processing of personal data.

5.5. This fair processing information can be provided in a number of places including on web pages, in mailings or on application forms. We must ensure that the fair processing of information is concise, transparent, intelligible and easily accessible.

6. PROCESSING DATA FOR THE ORIGINAL PURPOSE

6.1. The second data protection principle requires that personal data is only processed for the specific, explicit and legitimate purposes that the individual was told about when we first obtained their information.
6.2. This means that we should not collect personal data for one purpose and then use it for another. If it becomes necessary to process a person’s information for a new purpose, the individual should be informed of the new purpose beforehand. For example, if we collect personal data such as a contact number or email address in order to update a person about our activities it should not then be used for any new purpose, for example to share it with other organisations for marketing purposes, without first getting the individual’s consent.

7. PERSONAL DATA SHOULD BE ADEQUATE AND ACCURATE

The third and fourth data protection principles require that personal data that we keep should be accurate, adequate and relevant. Data should be limited to what is necessary in relation to the purposes for which it is processed. Inaccurate or out-of-date data should be destroyed securely, and we must take every reasonable step to ensure that personal data which is inaccurate is corrected.

8. NOT RETAINING DATA LONGER THAN NECESSARY

8.1. The fifth data protection principle requires that we should not keep personal data for longer than we need to for the purpose it was collected for. This means that the personal data that we hold should be destroyed or erased from our systems when it is no longer needed. If you think that we are holding out-of-date or inaccurate personal data, please speak to the data protection officer.
8.2. For guidance on how long particular types of personal data that we collect should be kept before being destroyed or erased, please contact the data protection officer or seek legal advice.

9. RIGHTS OF INDIVIDUALS UNDER THE GDPR

9.1. The GDPR gives people rights in relation to how organisations process their personal data. Everyone who holds personal data on behalf of the Alliance Française de Manchester needs to be aware of these rights. They include (but are not limited to) the right:
(a) to request a copy of any personal data that we hold about them (as data controller), as well as a description of the type of information that we are processing, the uses that are being made of the information, details of anyone to whom their personal data has been disclosed, and how long the data will be stored (known as subject access rights);
(b) to be told, where any information is not collected from the person directly, any available information as to the source of the information;
(c) to be told of the existence of automated decision-making;
(d) to object to the processing of data where the processing is based on either the conditions of public interest or legitimate interests;
(e) to have all personal data erased (the right to be forgotten) unless certain limited conditions apply;
(f) to restrict processing where the individual has objected to the processing;
(g) to have inaccurate data amended or destroyed; and
(h) to prevent processing that is likely to cause unwarranted substantial damage or distress to themselves or anyone else.

10. DATA SECURITY

10.1. The sixth data protection principle requires that we keep secure any personal data that we hold.
10.2. We are required to put in place procedures to keep the personal data that we hold secure, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.
10.3. When we are dealing with sensitive personal data, more rigorous security measures are likely to be needed, for instance, if sensitive personal data (such as details of an individual’s health, race or sexuality) is held on a memory stick or other portable device it should always be encrypted.
10.4. When deciding what level of security is needed, your starting point should be to look at whether the information is sensitive or highly confidential and how much damage could be caused if it fell into the wrong hands.
10.5. The following security procedures and monitoring processes must be followed in relation to all personal data processed by us: encryption of personal data; back up data (daily backups should be taken of all data on the system and data should not be stored on local drives or removable media as these will not be backed up); personal data must always be transferred in a secure manner (the degree of security required will depend on the nature of the data – the more sensitive and confidential the data, the more stringent the security measures should be); and whatever other measures are necessary to ensure confidentiality, integrity, availability and resilience of processing systems.

11. TRANSFERRING DATA OUTSIDE THE EEA

11.1. The GDPR requires that when organisations transfer personal data outside the EEA, they take steps to ensure that the data is properly protected.
11.2. The European Commission has determined that certain countries and territories outside the EEA provide an adequate data protection regime. These currently include Andorra, Argentina, Canada, Guernsey, Isle of Man, Israel, New Zealand, Switzerland, Faroe Islands, Jersey and Uruguay, but this list may be updated.
11.3. As such, personal data may be transferred to people or organisations in these countries without the need to take additional steps beyond those you would take when sharing personal data with any other organisation. In transferring personal data to other countries outside the EEA (which are not on this approved list), it will be necessary to enter into an EC-approved agreement, seek the explicit consent of the individual, or rely on one of the other derogations under the GDPR that apply to the transfer of personal data outside the EEA.
11.4. The EU-US Privacy Shield is an instrument that can be used as a legal basis for transferring personal data to organisations in the US, although specific advice should be sought from the data protection officer before transferring personal data to organisations in the US.
11.5. For more information, please speak to the data protection officer or seek further legal advice.

12. PROCESSING SENSITIVE PERSONAL DATA

12.1. On some occasions we may collect information about individuals that is defined by the GDPR as special categories of personal data, and special rules will apply to the processing of this data. In this policy we refer to “special categories of personal data” as “sensitive personal data”. The categories of sensitive personal data are set out in the definition in Section 3.9.
12.2. Purely financial information is not technically defined as sensitive personal data by the GDPR. However, particular care should be taken when processing such data, as the ICO will treat a breach relating to financial data very seriously.
12.3. In most cases, in order to process sensitive personal data, we must obtain explicit consent from the individuals involved. As with any other type of information, we will also have to be absolutely clear with people about how we are going to use their information.
12.4. It is not always necessary to obtain explicit consent. There are a limited number of other circumstances in which the GDPR permits organisations to process sensitive personal data. If you are concerned that you are processing sensitive personal data and are not able to obtain explicit consent for the processing, please speak to the data protection officer.

13. NOTIFICATION

13.1. We recognise that whilst there is no obligation for us to make an annual notification to the ICO under GDPR, we will consult with the ICO where necessary when we are carrying out “high risk” processing.
13.2. We will report breaches (other than those which are unlikely to be a risk to individuals) to the ICO where necessary, within 72 hours. We will notify affected individuals where the breach is likely to result in a high risk to the rights and freedoms of these individuals.

14. MONITORING

This policy is reviewed annually to ensure that it is achieving its objectives.

Last updated February 2020


PRIVACY POLICY

The Alliance Française de Manchester is a registered charity, with the address 125 Portland Street, M1 4QD. This privacy policy explains how we use any personal information we collect about you when you register for classes, exams or as a library and cultural centre member, or when you request a translation or use our website. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website and using our services, you are accepting and consenting to the practices described in this policy.

For the purposes of the Data Protection Act 2018, the data controller is the Alliance Française de Manchester, 125 Portland Street, Manchester M1 4QD.

What information do we collect about you?

We collect information about you when you register for classes, when you become a member of our library and cultural centre, when you register for an exam, when you attend a cultural event, or when you request a translation. We also collect information when you voluntarily complete a survey, provide feedback and participate in competitions.

Like many other websites, our website uses “cookies” to enhance your experience and gather information about visitors and visits to our website. Please refer to the “Cookies” section of this Privacy Policy for information about cookies and how we use them.

How will we use the information about you?

We collect information about you to enrol you on a class, to maintain registers and records, to conform to licensing agreements we hold for ciné-club, and to process your order and contact you for the translation service. If you agree, we will e-mail you a newsletter with information about upcoming courses and cultural events. We will not share your information for marketing purposes with external companies.

How will we use the information about you?

We collect information about you to enrol you on a class, to maintain registers and records, to communicate with you about courses, to process your payment, and to perform the service and contact you for the translation service.

If you agree, we will e-mail you a newsletter with information about upcoming courses and cultural events. If you would no longer like to receive e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive them.

Management of historical data

When you cease attendance at courses, or your membership expires, we retain the data on our database. Should you wish this data to be deleted, you can contact our customer service team at reception@afmanchester.org, and we will be happy to oblige. For security reasons, we reserve the right to ask for proof of identity before processing an erasure request.

Storing your personal data

All information you provide to us is securely managed. Where we have given you (or where you have chosen) a password which gives you access to the Student Portal, you are responsible for keeping this password confidential, and we ask you not to share it with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site or sent to us via e-mail; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please e-mail us at admin@afmanchester.org or write to us at Alliance Française de Manchester, 125 Portland Street, Manchester M1 4QD. We will ask you for proof of identity. We will respond to your request within 20 business days.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. Please do let us know if there are any changes to your contact details.

Once you are no longer a member or are no longer attending our courses or wish to be removed from our contact lists, please e-mail us at reception@afmanchester.org, and we will be happy to assist with the removal of your data.

Do we use "cookies"?

Yes.

Cookies are small files of letters and numbers which a website (or its service provider) transfers to your computer’s hard drive through your Web browser (if you allow it) and which enable the system to recognise your browser and distinguish you from other users by capturing and remembering certain information. They are used to help us understand your preferences based on previous or current website activity, which enables us to provide you with improved services when you browse our website. We also use cookies to help us compile aggregate data about website traffic and website interaction so that we can improve our website.

We may contract with third-party service providers to assist us in better understanding our website’s visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser’s settings. If you turn cookies off, you won’t have access to many features that make your website experience more efficient and some of our services will not function properly.

Please refer to our “Cookies” section below for detailed information

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties any of your personally identifiable information unless we provide you with advance notice, except as described below. Our website and database hosting partners and other parties who assist us in operating our website and database or servicing you are excluded from this provision but have agreed to keep this information confidential. We may however release your information when we believe release is appropriate to comply with the law, when requested by law-enforcement authorities, to enforce our site policies, or protect ours or others’ rights, property or safety.

Non-personally identifiable visitor information may be provided to other parties to assist us with marketing, advertising or other uses.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website. When you link to other websites you should read their own privacy policies and we cannot accept any responsibility or liability for the content and activities of linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our privacy policy

We keep our privacy policy under regular review. If we make any changes to our policy, the new version will be posted on this page. This policy was last modified in February 2020.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

  • By e-mail to admin@afmanchester.org
  • Or write to us at Alliance Française de Manchester, 125 Portland Street, Manchester M1 4QD.

Cookies

Our website uses cookies to differentiate between distinct users who access it. A cookie is a small alpha-numeric archive which is stored on the hard drive or in the browser of a computer, tablet, smartphone or similar device when it browses the internet. Cookies allow us to offer relevant information on our products and services and to provide you with a good experience when you browse our website.

The majority of the cookies we use are of the analytic type, which count number of users, help us to understand how they navigate our site and improve the way it works, for instance by making search results more accurate.

None of our cookies store any personal information such as your name and address.

What are the different types of cookies?

According to the type of organisation which administers them:

  • First party cookies: installed by our own website
  • Third party cookies: Please note that third parties (including, for example, advertising networks, YouTube, Facebook and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. For example, if content from YouTube, Facebook, LinkedIn or buttons which users can click to share content on social networks are inserted on our own website, a user accessing such content from our website may have cookies added from these third parties. The Alliance Française de Manchester does not control these third party cookies and we thus advise the user to review the privacy and cookies policies of these other websites for further information.

According to the length of time they remain active in the user’s system:

  • Session cookies: collect and store data only whilst the user is visiting the website.
  • Persistent cookies: remain stored in a computer and may be accessed and managed by the organisation responsible for the cookie for a specific length of time, or until the user deletes it.

According to the purpose for which data are collected through the cookies:

  • Strictly necessary / technical cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable the user to log into secure areas of our website, use a shopping cart to carry out a purchase or make use of e-billing services. They allow us to control data traffic and communication, identify a session, request a membership or participate in an event.
  • Personalisation / functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences such as region, browser type, etc.
  • Analytical / performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Advertising / targeting cookies: These cookies record the user’s visit to our website, the pages visited and the links followed. We will use this information to make our website more relevant to the user’s interests. We may also share this information with third parties for this purpose.

We detail the type of cookies that we use on our website along with their purpose:

Cookies Banner Cookie:
A first party Alliance Française de Manchester cookie set by this site to record that a notice has been shown to site users stating the Alliance Française de Manchester cookie policy.
Google Analytics Cookies:

Third party cookies.

  • We use Google Analytics, a web analytics service provided by Google, Inc. to count visitors to our website and analyse their usage of the site to help us determine the value of our content to them and for advertising purposes. The cookies expiration data varies, some expire after the session ends, others after two years.
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Last updated February 2020


CODE OF CONDUCT

The core values of the international Alliance Française network are respect and common benefit. As such, at the Alliance Française de Manchester, we expect tolerance, understanding and courtesy of ourselves and from our clients, and cannot accept any abusive or violent behaviour.

We seek at all times to maintain a pleasant and safe learning and working environment. This environment means that abusive and violent incidents are very rare, but where a behavioural issue does occur, our students, clients, visitors and staff have a right to expect that it will be handled promptly and appropriately, and as such we reserve the right to refuse admission, to ask a client/student/visitor to leave the premises and/or to expel a student or revoke library and cultural centre membership without refund in the event of serious or repeated non-respect of this Code of Conduct. A system of warnings is in place; steps taken in the case of infringement of this code may include:

  • Verbal warning from a teacher or another member of staff
  • Verbal warning from the Course Director or the Managing Director
  • Written warning from the Course Director or the Managing Director
  • Student expelled / membership withdrawn / client or visitor refused admission or asked to leave the premises

Violations of this Code of Conduct by staff will be handled in accordance with the terms of our Staff Handbook.

The following are the basic rules that apply to all clients, visitors and members of staff:

  1. Anti-social behaviour (such as being rude, aggressive, bullying, sexually suggestive or disruptive) will not be tolerated. This includes such behaviour when communicating with other members of the Alliance Française de Manchester community off the premises at social events, on the Student Portal and via Social Media.
  2. In line with the Alliance Française values of respect and common benefit, you must not discriminate against anyone because of their nationality, race, religion, gender, sexual orientation, age, disability, political beliefs, marital status or parental status.
  3. The teacher reserves the right to ask a student to leave the class if they display any behaviour that is threatening to anyone present or negatively affects the atmosphere of the class. In such case, the student will automatically be referred to a member of the Management team of the Alliance Française de Manchester and will need to attend a meeting before returning to the next class of the session.
  4. If you are invited to a meeting with a member of the Management team of the Alliance Française de Manchester due to a perceived or suspected contravention of the Code of Conduct, you must attend this meeting before you return to your next class. Meeting times will be arranged in good faith and scheduled to fit your timetable insofar as is possible.
  5. You must not act in a way which causes injury or a risk of injury to any person or damage to the Alliance Française de Manchester premises or equipment.
  6. You must not interfere with the safety equipment, fire-fighting equipment and alarm systems and you must respect the safety and evacuation procedures.
  7. You must not smoke in any part of the Alliance Française de Manchester premises.
  8. Unless expressly authorised by a member of staff, the consumption of alcohol is prohibited on the premises. The use of drugs on the premises is prohibited under all circumstances. We reserve the right to ask to leave any person who visits the premises or attends class under the influence of alcohol or drugs.

Last updated February 2020